Support

Customer Technical Response Centre

The Customer Technical Response Centre is staffed by highly capable clinical and service professionals who are ready to provide technical assistance, information and consultation related to the use of products and instruments we supply. We are trained as Laboratory Technologists and Biomedical Engineers and have many years of experience in diagnostic and research laboratory settings. Our goal is to provide timely and professional service to all of our customers.

Support via the telephone: Phone support provided 24 hours a day, 7 days a week.

  • English: (800) 387-9643
  • French: (800) 268-1150

Support via E-mail: The mail box is monitored between 8:30 AM and 4:30 PM (EST), Monday through Friday. Please E-mail the Technical Support Team

Training Services

Bring our expertise into your environment. On-site training provides the perfect forum in which to learn. Your staff can have their questions answered on the spot and learn to apply the products in their specific environment.

Our training and consulting services range from facilitating with new product evaluations, workflow and process improvement to complete product and system implementation. We offer:

  • qualified instructors with industry experience
  • exercises that ensure practical application by participants in real workplace situations and conditions
  • flexible delivery schedules to fit your operations
  • coaching for your in-house trainers
  • training documentation

We at Inter Medico understand that skilled workers and investment in technology only helps increase your efficiency. Please contact us to organize the right performance support for your facility.

Requests for Training can be made through your Regional Sales Representative or by contacting the Customer Response Centre.

Customer Service

Inter Medico is committed to delivering exceptional customer service. Our customer service team is focused on providing efficient, accurate and courteous service in both official languages.

General Contact Information:
1.800.387.9643 – Toll Free (English)
1.800.268.1150 – Sans Frais (Français)
1.905.470.2520 – Local Telephone
1.905.470.2381 – Facsimile
E-mail info@inter-medico.com

Ordering

Our sales representatives work closely with all functional areas within the company in order to support your needs and bring the best solutions to your laboratories. They are always accessible by phone or E-Mail and can assure you of a prompt response to questions, concerns or informational request. Orders may be placed by phone, fax, mail or e-mail. In addition, Inter Medico is a member of GHX. We request that you use both the catalogue number and the product description when ordering. To obtain information concerning product availability, please contact us via e-mail or telephone and we will be glad to assist.

To contact sales please e-mail info@inter-medico.com

Phone and Fax Orders
Please call or Fax our Customer Service department at the numbers listed.

Mail Orders
Please send orders by mail to our corporate address at:
Inter Medico
50 Valleywood Drive
Markham, Ontario
L3R 6E9
Canada

E-Mail Orders
Please E-mail order to: orders@inter-medico.com